Challenge

The provider was in the midst of expanding its network infrastructure across multiple regions. Its traditional approach—sourcing only new OEM hardware—led to:

• Escalating equipment costs
• Long lead times for critical components
• A growing environmental footprint from e-waste
• Inconsistency with their evolving ESG (Environmental, Social & Governance) objectives

A more sustainable and agile solution was urgently needed.

Solution

Partnering with a specialist in refurbished telecoms equipment, the provider gained access to:

• Pre-owned hardware from leading manufacturers
• Same-day or next-day availability on high-demand parts
• Asset recovery and trade-in programmes
• Guaranteed data erasure and WEEE-compliant disposal services

Refurbished hardware included routers, switches, optical transceivers, and mobile network components.

Implementation

The company began with a pilot rollout in one operational hub to evaluate the new approach. Metrics tracked included:

• Procurement cost comparison
• Network reliability and performance
• Supply chain responsiveness
• Environmental benefits such as waste reduction and carbon savings

After a successful trial, the circular model was adopted across the entire network operation.

Results & Benefits

Significant Cost Savings
The transition to refurbished equipment reduced capital expenditure by over 40%, freeing up funds for innovation and service improvements.

Environmental Impact
By diverting more than 3 tonnes of telecoms equipment from landfill in the first year, the company made measurable progress toward its sustainability targets.

Operational Efficiency
With quicker access to replacement parts, the team improved response times and service continuity, reducing SLA penalties and enhancing customer satisfaction.

Cultural Shift
Sustainability is now a core value within the company. Circular procurement is embedded into its purchasing policies, and sustainability features in both internal communications and external brand messaging.

Team Feedback

“The shift to refurbished equipment has been a positive outcome—not just financially, but culturally. It’s helped us prove that sustainability and network management can go hand in hand.”

— Head of Network Operations

This case demonstrates how telecoms operators can successfully integrate circular economy principles into their operations. Refurbished telecoms equipment offers a practical, eco-conscious alternative to new hardware—delivering cost savings, reliable performance, and a path to long-term sustainability.

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